Privacy Policy

Welcome to Sustain Roots Top ("we," "our," or "us"). Protecting your privacy is a core priority. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our sustainable living services and eco-conscious initiatives.

1. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Mailing address (for order fulfillment and service inquiries)

Sustainability & Eco-Lifestyle Data

• Preferences for eco-friendly products and workshops
• Participation in environmental programs and initiatives
• Feedback on sustainability projects

Technical Data

• IP address
• Browser type and version
• Device type and operating system

Payment Information

• Credit/debit card details
• Billing address (for transaction processing)

Usage Data

• Pages visited, time spent on our website, and services browsed

2. How We Use Your Information

Providing & Enhancing Services

• Process orders for sustainable products and services
• Offer personalized recommendations for eco-friendly solutions

Communication & Updates

• Send newsletters, sustainability tips, and exclusive offers (with your consent)
• Notify you about upcoming workshops, eco-events, and community programs

Secure Transactions

• Ensure safe and encrypted payment processing for purchases

Improving User Experience

• Analyze engagement trends to enhance our sustainability offerings

Legal Compliance

• Comply with applicable laws and environmental regulations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

Service Providers

• Payment processors, delivery partners, and event organizers

Legal Authorities

• When required by law or to protect our legal rights

4. Cookies & Tracking Technologies

We use cookies to:

• Enhance website performance and functionality
• Provide a personalized browsing experience
• Track website usage for analytics and service improvement

You can manage or disable cookies in your browser settings. Note that some features may not function properly without cookies.

5. Data Security

We implement industry-standard security measures, including encryption, to protect your personal data. However, no online system can guarantee complete security.

6. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections or updates to your data
• Delete your account and associated data
• Opt out of receiving promotional communications

To exercise these rights, contact us at info@sustainrootstop.com.

7. Contact Us

If you have any questions about this Privacy Policy, feel free to reach out:

📍 1615 Robson St, Vancouver, British Columbia, V6B 3K9, Canada

📧 info@sustainrootstop.com

📞 +1 604-668-8524